Terms & Conditions

Website Terms of Use

You can order from us in the following ways:

  • Online via the website
  • Telephone on 0845 686 1365
  • Post to via Dental Direct , PO Box 70503, London, N20 2BX

When you place an Order for a Product in any of the ways listed above you are agreeing to buy it for the price stated, subject to these Terms and Conditions.

Terms & Conditions
This page tells you the terms and conditions (Terms & Conditions) on which we supply any of the products (Products) listed on our website www.dentaldirect.co.uk (the Site) to you. Please read these Terms & Conditions carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these Terms & Conditions. You can print a copy of these Terms & Conditions by selecting the print option from the “File” menu of your browser.

Please also note that the use of the Site is subject to additional terms as laid below and which apply whether or not you order any Products from the Site. You should also read our Privacy Policy.
Any contract will be communicated in English.

1. How the contract is formed between you and us
1.1 You may place an order to purchase a Product advertised for sale on the Site by following the on-screen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Pay Now” button on the “Order Summary” page.
1.2 After placing an order, you will receive an e-mail from us acknowledging that we have received your order and giving an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us will only be formed when we send you the Dispatch Confirmation.
1.3 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
1.4 We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.
1.5 We may be unable to process your order if:
(a)the Product you ordered is out of stock or discontinued; or
(b)there is a problem with authorisation of the payment on your credit card.

2. Delivery
2.1 We will deliver the Products to you in accordance with the delivery option specified by you when you place your order (e.g. express or standard delivery).
2.2 We will deliver all Products comprised in your order in one delivery. We will deliver directly to the delivery address specified in your order. Please see Delivery Information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. Deliveries will be made to your door. We are not responsible for any additional carrying or positioning of products ordered.

3. Risk and Ownership
3.1 Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
3.2 Ownership of the Products will only pass to you on: delivery of the Products to you; or us receiving full payment of all sums due in respect of the Products, (including delivery charges) whichever is the later.

4. Price and Payment
4.1 The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error.
4.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in Delivery Information.
4.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
4.4 We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards, by completing the relevant details on the “Order Summary” page.
4.5 By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
4.6 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product´s correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

5. Our cancellation, returns and refund policy
5.1 Except in relation to the Products specified in the next paragraph, you may cancel your order (or any part of it) at any stage before the Products are delivered to you, and up to 30 days afterwards. You may do so by simply returning the Products in accordance with our returns provisions set out in our Returns Policy.
5.2 You may not cancel your order if the Products consist of items where there are health and safety or hygiene issues or where the item has been opened, unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.
5.3 Where you decide to cancel an order after we have dispatched the Products, you will be under a duty to return them to us, at your own risk and cost. All such Products should be returned within 14 days after the Products have been delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused, and in the same condition in which you received them i.e. in the original and unopened packaging, by one of the means set out in our Returns Procedure.
5.4 After you cancel your order and return the Products, any sum debited by us to your credit/debit card will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of you cancelling your order.
5.5 If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with the Returns Procedure. If you have any questions regarding returns, please contact us on 0845 686 1365.
5.6 Our policy on cancellations, returns and refunds does not affect your statutory legal rights.

6. Our liability
6.1 We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).
6.2 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.
6.3 Nothing in this section 8 or elsewhere in our Terms & Conditions affects your statutory legal rights.

7. Notices
Any formal legal notices should be sent to us at our Customer Services address set out in the Contact Us section.

8. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

9. General
9.1 If any of these Terms & Conditions is declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect.
9.2 We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.
9.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.
9.4 You and we agree that English law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.
9.5 The Site is operated by DENTAL DIRECT (we / us). We are registered in England and Wales under company number 09790370 and with our registered office at 152 Pickhurst Rise, London, BR4 0AW. Our VAT registration number is 224 3114 55.

10. Offers and Promotional Codes
Dental Direct promotional code terms & conditions
10.1 If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, just above the order total. It says: ‘If you have a promotion code, please enter here'.
10.2 You must be registered with dentaldirect.co.uk and logged in when placing your order, to receive this promotion.
10.3 Promotional codes can be used once only per customer as defined by their email address and/or credit card address and/or delivery address.
10.4 Only one promotional code can be used per transaction.
10.5 Offer cannot be used in conjunction with other offers.
10.6 Promotional codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude prescription items, gift boxing, delivery charges, gift vouchers/cards.
10.7 Please note that promotional codes also have an expiry date, after which they are not redeemable.
10.8 Promotional codes remain the property of Direct Dental, and are non-transferable and may not be reproduced in any form.
10.9 Additional offers may not be available in any third party web site unless otherwise stated.
10.10 Free delivery promotions are not applicable to offers/promotional codes paid for on any third party web site unless otherwise stated.
10.11 View our latest offers Terms and Conditions
10.12 We reserve the right to withdraw offers at any time.

11. Price Match
11.1 If you find a lower published price anywhere else on a new identical item, advise us and we will match the price on your order.

Contact Us
If you experience problems with the Site or would like to comment on it, please feel free to Contact Us at sales@dentaldirect.co.uk.