Delivery Information

When you make your purchase, you choose one of the available options at the checkout. Here you can find out about when to expect your delivery.

All orders placed prior to 3pm on a week day are dispatched the same day, and orders placed after 3pm on Friday will not be dispatched until the next working day.

Unless otherwise specified our orders are dispatched via Royal Mail 2nd Class and will generally take between 2-5 working days to reach you. Please see below for other delivery timescales.

DELIVERY OPTIONS

Delivery Method

Delivery Timescale

Cost

1st Class
(Royal Mail)

90% of orders arrive Next Day (but may take 1-3 working days)*

£2.95

2nd Class
(Royal Mail)

2-5 Working Days*

£2.95

Express**
(Courier Service)

UPS Next Day (Monday to Friday if order placed before 3pm previous working day)**

£6.95

Free Shipping (for orders over £15)
2nd Class (Royal Mail)

2-5 Working Days*

FREE

International Delivery

Within Europe – 5-10 Working Days*

Rest of World - 5-15 Working Days*

Within Europe – £6.95 up to £15.95

Rest of World - £10.95 up to £25.95

Heavy / Bulky items

Orders containing unusually bulky or heavy items (e.g. when ordering more than 3 mouthwashes at once) may be subject to additional postage charges. Dental Direct will notify and seek approval for any such charges prior to dispatch.

*Unfortunately, we can’t guarantee the delivery times for Royal Mail 1st and 2nd class post.

**Express: We use UPS Next Day Courier Service, which has to be signed upon receipt. Only delivered Monday to Friday. For the Next Day delivery, the order has to be placed before 3pm previous working day. Please note that our Express service does not deliver over weekends or Bank Holidays, so if you order this service on a Friday, your items will be delivered on the next available working day. Please allow an extra 1-2 days for delivery to Northern Ireland and addresses in parts of Scotland. 

 

Frequently Asked Questions

Where is my order?

The delivery date for your order depends upon the delivery method you chose, and whether it’s being delivered by Royal Mail or our specialist courier service. We’ve added our estimated delivery times above so that you have an idea of when to expect your order.

Royal Mail 24 (1st class): You might know this as 1st class post and with this service, Royal Mail aim to deliver your order 1 – 3 days after it’s despatched from our warehouse. This service is not tracked and so we can’t let you know the exact time or date when your parcel will arrive.

Royal Mail 48 (2nd class): You might know this as 2nd class post and with this service, Royal Mail aim to deliver your order 2 – 5 days after it’s despatched from our warehouse. This service is not tracked and so we can’t let you know the exact time or date when your parcel will arrive.

Unfortunately, we can’t guarantee the delivery times for Royal Mail 1st and 2nd class post and we must allow a reasonable amount of time for the parcel to reach you. If it’s been more than 10 days since your order left our warehouse, please get in touch and we’ll contact Royal Mail on your behalf.

Express Delivery:Please remember that our Express Delivery service is only available Monday to Friday. Orders placed on Friday will be delivered on the following Monday. Orders placed on a Saturday/Sunday will be delivered on the following Tuesday. Your delivery will arrive between 7.30am and 6pm, and someone at the property will need to sign for the parcel.

Please allow an extra 1-2 days for delivery to Northern Ireland and addresses in parts of Scotland.